Skype For Business Online

Skype for Business Online is part of the Office 365 suite of services. To set up Skype for Business Online, you need to sign in to Office 365. Here's how you do that: Locate your Microsoft 365 or Office 365 user ID (for example, [email protected]). You received an email from the Microsoft Online Services Team that contains the Microsoft 365. You can still use Skype Online but you'll need to purchase a local telephony trunk and have local servers and hardware to connect it to the cloud. Please remember, if you see a post that helped you please click 'Vote As Helpful' and if it answered your question please click 'Mark As Answer'.

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Microsoft has announced the start of the end of life program for the integration of Skype for Business with third-party audio conferencing providers (ACPs).

The end of life program will conclude on July 31, 2021. When the program concludes, the integration of Skype for Business with third-party audio conferencing providers will stop working and the following changes will be observed on that date (July 31, 2021):

  • Participants who attempt to join any Skype for Business meeting via dial-in numbers provided by a third-party ACP service will no longer be connected to the Skype for Business meeting.

  • Users enabled for a third-party ACP service will no longer have their dial-in information automatically included in any new Skype for Business meeting invites.

As part of the announcement of the start of the end of life program, the following change have taken effect and will continue to be in place until the conclusion of the end of life program:

  • Customers with no Skype for Business users configured to use a third-party ACP service will not be able to configure any users to use a third-party ACP service.

  • Existing customers with Skype for Business users configured to use a third-party ACP service will continue to be able to add new users for the duration of the end of life period. Please note that we do not recommend setting up additional Skype for Business users to use a third-party ACP service, as the changes that will come into effect on July 31, 2021 will also apply to them.

Preparing for this change

To prepare for this change, we encourage affected organizations to notify their enabled users of this planned update prior to July 31, 2021.

After July 31, 2021, users can continue to use Skype for Business with no interruption to their online meetings; however, organizations will need to enable their users for Audio Conferencing provided by Microsoft if they require dial-in audio conferencing with Skype for Business or Microsoft Teams. To learn more about Microsoft Audio Conferencing, see Audio Conferencing.

Depending on the desired end state of an organization, there are three paths that can be followed:

  • Migrate to Microsoft Audio Conferencing.
  • Continue to separately use a third-party audio conferencing provider.
  • Stop using dial-in conferencing altogether.

Path #1: Migrate to Microsoft Audio Conferencing

Organizations that decide to migrate to Microsoft Audio Conferencing and complete their migration prior to July 31, 2021, will not experience any service impact during or after that date. The migration to Microsoft Audio Conferencing will introduce the following changes to an organization:

  • The service will be billed with all other Microsoft 365 or Office 365 services.

  • If the standard subscription is purchased, toll dial-in cost will be included in the per-user monthly subscription cost.

  • A new set of dial-in phone numbers will be provided to each organization and its users. To see the geographical coverage of Microsoft Audio Conferencing service, see Country and region availability for Audio Conferencing and Calling Plans.

  • Meetings that have already been scheduled by users enabled with a third-party ACP will be automatically rescheduled to include Microsoft Audio Conferencing dial-in information.

  • The conference IDs of each meeting will be dynamic, meaning that each meeting will have its own dedicated conference ID. Dynamic conference IDs provide enhanced security and an improved experience for back-to-back meetings.

  • All usage of the service is subject to the Audio Conferencing services use terms.

Migrating to Microsoft Audio Conferencing is simple, and it can be done in just a couple of steps after acquiring the licenses for the service. To learn about how to migrate to Microsoft Audio Conferencing, see:

Summary:

  • Organizations that migrate to Microsoft Audio Conferencing and complete their migration before July 31, 2021, won’t see any impact to their service during or after that date.

  • To learn more about migrating to Microsoft Audio Conferencing, see Try or purchase Audio Conferencing in Microsoft 365 or Office 365.

Path #2: Continue to separately use a third-party audio conferencing provider

Organizations that decide to continue using a third-party ACP on and after July 31, 2021, will experience service impact because the third-party ACP dial-in information will no longer be able to be used to join the audio portion of a Skype for Business meeting.

To prevent the fragmentation of audio in Skype for Business meetings by having some participants joining via VoIP and other via the third-party ACP, it’s recommended for these organizations to disable using VoIP on their users’ meetings. This way, all participants will need to join the audio portion of a meeting using the third-party ACP and all other workloads of the meeting (such as chat or screen sharing) can continue to be supported over Skype for Business.

  • To disable VoIP from all meetings of a given organizer, set the AllowIPAudio parameter of his or her Conferencing Policy to false via the Set-CsConferencingPolicy cmdlet. For additional information, see Set-CsConferencingPolicy.

In terms of scheduling, and as of July 31, 2021, the dial-in information of a third-party ACP will no longer be automatically included in Skype for Business meeting invites. Users will need to manually add the dial-in information on their Skype for Business meeting invites if they wish to continue including this information as part of their meetings.

Please note that on July 31, 2021, the existing meetings of users will not be automatically rescheduled to remove any third-party ACP dial-in information. Organizations that decide to keep VoIP enabled for the meetings of their users should consider disabling the integration of third-party ACP for their users and reschedule their meetings using the meeting migration service to remove the third-party audio conferencing dial-in information from their existing meetings and prevent the fragmentation of audio on already-scheduled meetings.

  • To disable the integration of third-party audio conferencing for a given organizer, use the Remove-CsUserAcp cmdlet. For additional information, see Remove-CsUserAcp.

  • To automatically reschedule the meetings of users after disabling the integration with a third-party audio conferencing provider, see “How do I run Meeting Migration manually for a user?” in Setting up the Meeting Migration Service (MMS).

Summary:

  • Organizations that decide to continue using a third-party ACP on and after July 31, 2021, will be affected because a third-party ACP won’t be able to be used to join a Skype for Business meeting and new meetings will not include third-party ACP dial-in information.

  • It’s recommended that VoIP is disabled for all meetings of all affected users before July 31, 2021, to prevent the audio from being fragmented across participants joining via VoIP and via a third-party ACP.

    • To disable VoIP from all meetings of a given organizer, set the AllowIPAudio parameter of the user’s Conferencing Policy to false via the Set-CsConferencingPolicy cmdlet. For additional information, see Set-CsConferencingPolicy.
  • If an organization doesn’t disable VoIP for all meetings, it’s recommended for users to be disabled from using the Skype for Business Online integration with a third-party ACP and reschedule their meetings to remove the third-party ACP dial-in information to prevent fragmentation of audio.

    • To disable the integration of third-party audio conferencing for a given organizer, use the Remove-CsUserAcp cmdlet.

    • To automatically reschedule the meetings, see “How do I run Meeting Migration manually for a user?” in Setting up the Meeting Migration Service (MMS).

Path #3: Stop using dial-in conferencing altogether

Organizations that decide to stop using dial-in conferencing completely (neither provided by Microsoft nor by a third-party ACP) can fully rely on VoIP to support the audio portion of a Skype for Business meeting.

These organizations would need to disable their users from using a third-party audio conferencing provider and have their meetings automatically rescheduled using the meeting migration service to remove their dial-in conferencing information.

  • To disable the integration of third-party audio conferencing for a given organizer, use the Remove-CsUserAcp cmdlet. For additional information, see Remove-CsUserAcp.

  • To automatically reschedule the meetings of users after disabling the integration with a third-party audio conferencing provider, see “How do I run Meeting Migration manually for a user?” in Setting up the Meeting Migration Service (MMS).

Summary:

  • Organizations that decide to stop using audio conferencing altogether before July 31, 2021, will not be impacted.

  • To disable the integration of third-party audio conferencing for a given organizer, use the Remove-CsUserAcp cmdlet. For additional information, see Remove-CsUserAcp.

  • To automatically reschedule the meetings of users after disabling integration with third-party audio conferencing providers, see “How do I run Meeting Migration manually for a user?” in Setting up the Meeting Migration Service (MMS).

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You must have global admin permissions to set up Skype for Business. If you have a firewall or proxy server that restricts access to parts of the web, consider hiring a Microsoft partner to set up Skype for Business for you.

Setting up Skype

Looks like you need help setting up Skype with your Microsoft 365 or Office 365 subscription. You can follow the steps in this article to get your setup completed.

1. Plan for Skype for Business

If you have Microsoft 365 Business Premium Standard or Business Essentials, you can use Skype for Business to make online calls to other people in your business who are on your subscription. For example, if your business has 10 people, you'll be able to Start using Skype for Business for IM and online meetings each other, and Meetings with Skype for Business using Skype for Business after performing the steps 2-6 below. And you can Set up a Skype for Business meeting in Outlook to online meetings, too!

If you want to use Skype for Business to make and receive calls from people external to your business:

  • Option 1. Use the free Skype app. If you have a very small business (for example, 1-2 people), using the Skype app is the better way to go. It's less expensive to use for domestic and international calls. You can still hold conference calls, make video calls, and share your desktop for presentations. Check out the rates and payment options.

  • Option 2. Upgrade your plan, and buy the Phone System and a Calling Plan for Office 365. The easiest way to find out how much this costs, and then make the switch, is to Contact support for business products - Admin Help and have them do everything for you.

To learn more, see Plan your setup of Office 365 for business.

2. Sign in to Office 365

Skype for Business Online is part of the Office 365 suite of services. To set up Skype for Business Online, you need to sign in to Office 365. Here's how you do that:

  1. Locate your Microsoft 365 or Office 365 user ID (for example, [email protected] ). You received an email from the Microsoft Online Services Team that contains the Microsoft 365 or Office 365 user ID that you created when you purchased Skype for Business Online. The mail looks something like this:

  2. Sign in to the admin center and enter your Microsoft 365 or Office 365 user ID and password.

3. Set up your domain and users

Now that you're signed in to Office 365, you can set up your domain and people in your organization to use Skype for Business Online.

  1. Add a domain and users to Office 365: Use the Office 365 setup wizard to set up your custom domain (such as fourthcoffee.com) with Office 365. By default, the Office 365 setup wizard includes setting up Skype for Business Online and creating your Skype for Business user IDs. If you already used the wizard to set up your domain for Office 365, then you've completed this step.

  2. Check your domain and DNS connections: Use our tool - the domains troubleshooter - to check that your domain and DNS settings are correct. Doing this now will go a long way to helping figure out any setup issues later since you'll be able to eliminate DNS settings as the source of future issues.

  3. Office 365 URLs and IP address ranges: Most small businesses don't need to do this step. But if you have a firewall or proxy server that restricts access to parts of the web, you must create rules to allow access to the Skype for Business Online endpoints. This is an advanced step best performed by someone experienced with configuring firewalls and proxy servers. If you haven't done this before, consider hiring a Microsoft partner to set up Skype for Business for you.

4. Set up IM and presence in your organization

Instant Messaging (IM) and presence (Control access to your presence information in Skype for Business) are basic features included with Skype for Business. By default, the people in your business can Skype and IM with each other.

  1. Choose who else your Skype for Business users can communicate with:

    • Allow users to contact external Skype for Business users Both you and the other business will need to configure your systems.

      IMPORTANT: If you have two domains in your business, such as [email protected] and [email protected], you need to do this step so all of your users can communicate with each other.

    • Let Skype for Business users add Skype contacts outside your business

  2. Choose who sees whether co-workers are online: The presence feature shows who's online and what their availability is, such as available, busy, away, or presenting.

    You can choose the default settings for everyone in your business:

    • Automatically display a person's online presence to everyone in the organization

    • Display a person's online presence only to their contacts

For instructions, see Configure presence in Skype for Business Online.

5. Download and install Skype for Business

To use Skype for Business on your PC, Mac, or mobile device, you and other people in your business have to first install the Skype for Business download on your devices.

  • Install Skype for Business: Instructions for how to download the app from the Microsoft 365 admin center, and install it on your PC or Mac.

  • Deploy the Skype for Business client in Office 365: Instructions for deploying the app in a large enterprise.

  • Install Skype for Business: Download, install, and sign in to Skype for Business on Android devices, iOS devices, and Windows phones.

  • Turn on or off mobile phone notifications: When you have Skype for Business installed on a mobile device, you and others in your business can receive alerts about incoming and missed instant messages.

6. Test to make sure everything is working

First, test whether you and others in your business can Video: Sign in and out of Skype for Business. Check that you can IM each other, see each other's presence, and try a quick meeting.

Problems? Do the following:

  • Need help signing in to Skype for Business? of common sign-in problems.

  • Contact support for business products - Admin Help. We're here to help!

Do you want to set up other available features?

Before setting up more features, make sure you have licenses for them. Skype for Business and Microsoft Teams add-on licensing

Set up Audio Conferencing

Sometimes people in your organization will need to use a phone to call into a meeting. Skype for Business includes the Audio Conferencing feature for just this situation! People can call into Skype for Business meetings using a phone, instead of using the Skype for Business app on a mobile device or PC.

Set up Phone System and the Calling plans in Office 365

The Phone System feature in Office 365 gives you a phone system for your business. Calls to other Skype for Business people in your organization are free, and your employees can receive voicemail from each other and outside callers. Here's what you get with Phone System.

Skype For Business Online

When you add the Calling Plan service, your employees get a primary phone number in Skype for Business. They can make and receive phone calls outside of your business. They can make voice calls across VoIP phones, PCs, and mobile devices. And, in case of emergencies, they can call 911 for help.

For step-by-step setup instructions, see Set up Calling Plans.

Set up Skype Meeting Broadcast

Skype Meeting Broadcast is a feature that lets you produce, host, and broadcast meetings with up to 10,000 attendees. To learn more about how it works, see What is a Skype Meeting Broadcast?

Here's an overview of the steps to set up Skype Meeting Broadcast:

  1. Assign or remove licenses for Office 365 for business: Assign Skype for Business Online or Enterprise Plan licenses to everyone who is going to host a Broadcast meeting.

  2. Enable Skype Meeting Broadcast: By default, this feature isn't enabled. After you turn it on, your users will be able to host broadcast meetings with other people in your organization.

  3. Set up your network for Skype Meeting Broadcast: If you want to host webinars and other broadcasts with attendees outside of your organization, you need to configure your network.

  4. Schedule a Skype Meeting Broadcast and have a Join a Skype Meeting Broadcast: Make sure broadcast meetings work by scheduling a Skype Meeting Broadcast at https://portal.broadcast.skype.com and then having someone try to join the meeting.

Learn about network connectivity requirements

The quality of audio, video, and application sharing in Skype for Business is greatly impacted by the quality of end-to-end network connectivity. For an optimal experience, it is important to make sure there is a high-quality connection between your company network and Skype for Business Online. For network and tuning information, see Tune Skype for Business Online performance.

All done setting up? Getting started using Skype for Business

Skype For Business Online Scheduler

Skype for Business training: Check out this list of training topics to help you get started quickly!

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Skype For Business Online Connector

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