But Microsoft 365 Business Basic plan covers not more than 300 users. So, if your company has more than 300 users, there are other plans available such as Microsoft 365 Apps for enterprise, Office.
- Office 365 Business Basic Vs Standard
- Office 365 For Business Download
- Office 365 For Business Portal
- Office 365 Business Admin Portal
To provide customers with the greatest amount of flexibility, different payment options are available. Microsoft 365 Business Basic, Apps for business, Business Standard, and Business Premium plans are available for monthly commitment payment or annual commitment payment. Fundamentally, Office 365 Business plans were made for small and medium businesses (SMEs) who have fewer than 300 users. Office 365 can be overwhelming with a lot of features, and small businesses might not need them all. Thus, they can opt for Office 365 Business plans. Let’s see how small businesses can use the Office 365 Business plans.-->
3 Office 365 E5 and Microsoft 365 E5 contain Phone System and Audio Conferencing. To implement a Calling Plan requires an additional plan purchase (either Domestic or International). 4 Includes 2 GB storage. 5 Includes Exchange Online Plan 1. 10 Microsoft Teams is available in Microsoft 365 Business Basic, Microsoft 365 Business Standard, Office 365 Enterprise (E1, E3, E5, F3), and the Office 365 Education plans. 11 In Office 365 Enterprise F3, Office 365 Video is limited to viewing only (no publishing or sharing).
When your business changes, or you need more features, you can upgrade plans. The easiest way to do this is to use the Upgrade tab in the admin center. However, using the Upgrade tab isn't supported in all situations. In some cases, you might be able to change plans manually.
Office 365 Business Basic Vs Standard
Use the Upgrade tab
When you use the Upgrade tab, you're led through the process of buying a new plan. All users are automatically assigned licenses in the new plan, and your old plan is canceled for you.
In the Admin center, go to the Billing > Your products page.
Select the subscription that you want to upgrade.
On the subscription details page, select Upgrade.
Find the plan to which you want to upgrade, then select the Upgrade button.
Enter the number of licenses that you need, choose whether to pay each month or for the whole year, then select Go to checkout.
Make sure you buy enough licenses to cover all your users.
On the next page, verify the Sold to address, the Billed to information, and Items in this order. You can change the default payment method at this step. If you need to make any changes, select Change next to the applicable section.
When you're finished, select Place order.
When you finish checkout, it might take a few minutes to finalize the upgrade. You can start using your new subscription right away. Select Check upgrade status to check the progress of the upgrade. You'll be notified when the upgrade is complete. The notification is displayed on the Your products page, next to your new subscription.
The Upgrade tab is empty
If the Upgrade tab is empty, you'll see an explanation of why you can't upgrade at this time. You can try to change plans manually. For more information, see Why can't I upgrade plans?.
I don't see the plan I want
When you use the Upgrade tab, the plans that you can upgrade to are displayed based on the services in your current plan. You can only use the Upgrade tab to move to a plan that has the samell receive a notification if a credit check is required.
Why can't I upgrade plans?
If you don't see any plans on the Upgrade tab, it means your plan can't be upgraded automatically. In some cases, you might be able to resolve the issue so that you can view plans available for upgrade, or you might be able to upgrade or change plans manually, instead.
Why are there no plans listed to upgrade?
You can't upgrade subscriptions now because you have more users than licenses.
To upgrade plans automatically, all of your users need to be assigned valid licenses. If you have assigned more licenses than you havepurchased, you'll see an alert on the Licenses page that says you have a licensing conflict that needs to be resolved. Learn how to resolve license conflicts. After you have resolved any licensing conflicts, you should see plans listed on the Upgrade tab. If not, you can change plans manually, or call support.
You can't upgrade subscriptions right now because this subscription isn't fully set up or the service isn't available.
For example, if one of the services has an incident, you won't be able to upgrade until all services are healthy. To see if there areprovisioning or service health issues, in the admin center, go to the Health > Service health page.
If you find that a service is not fully provisioned, or you have a service health issue, please wait a few hours for your service to become available, and try again. If you still have a problem, please call support.
You can't upgrade plans because another plan is in the process of being upgraded or is pending a credit check.
Wait until the credit check has been completed before upgrading plans. Credit checks can take up to two working days.
Currently, this subscription is not eligible to upgrade.
You can change plans manually or call support.
I see a different message than what's listed here.
You can change plans manually or call support.
Additional reasons you can't Upgrade
You have two or more plans for the same product
You can only use the Upgrade tab if all users subscribe to the same plan. For example, if you have two Microsoft 365 Business Standard plans, you won't be able to automatically upgrade one of them to another plan.
You have a prepaid plan
If you've paid for your subscription in advance, you might be able to change plans manually. However, you won't receive a credit for unused time remaining on your current subscription if you upgrade plans before the current plan expires.
You can also call support for help.
You have a government or non-profit plan
If you have a government or non-profit plan, you can change plans manually or call support for help.
The subscription that you want to upgrade from has a temporary issue
You might not see any plans on the Upgrade tab because the service is in the process of upgrading a high volume of plans. Try again inabout an hour after your first attempt.
The plan that you want to upgrade to isn't a supported option
When you upgrade plans, the plans that are available for you to upgrade to are displayed based on the services in your current plan. You can only upgrade to a plan that has the samet eligible to upgrade plans automatically, you might be able to change plans manually,instead. You can also call support for help.
Your subscription has an Add-on
If you have an Add-on with your subscription, you might be able to change plans manually.
Your subscription has an unpaid balance
To resolve this, find the subscription on the Your products page, and select the Pay now link in the Billing section. After the payment has been made, check the Upgrade tab again.
What does upgrading a plan do to my service and billing?
When you upgrade plans automatically by using the Switch plans button (or the Upgrade tab in the new admin center), your services and billing are affected.
Access to services
Admins won't be able to use the admin center while the plan is being upgraded. This can take up to an hour.
Users will experience no interruption of service. They will continue to have the existing service until the upgrade is fully completed.
Users and licenses
Users on the old subscription will automatically be moved to the new subscription.
If your old subscription includes multiple services, and if you have changed which of these services your users are assigned to, you may want to make note of this before you upgrade plans so that you can recreate these changes afterwards. All users will be given access to all services in the new subscription. For example, if you previously purchased Microsoft 365 Business Premium for all 100 of your users, but unassigned the SharePoint Online service from 50 of them, this change would not be kept after you upgrade plans.
If you have more than one subscription before you upgrade plans, and have users assigned licenses to more than one subscription, this assignment pattern will be kept as much as possible in the new subscription.
All user data will be retained during the upgrade, including Exchange mailboxes and SharePoint Online documents, lists, and other information.
The day your plan upgrade is complete, the billing on your old subscription will be turned off and the billing on your new subscription will be turned on. You'll get a prorated credit for any unused service on the old subscription. You'll receive a new invoice that includes the credit for your old subscription within 30 days of upgrading to the new subscription.
The length of time it takes to actually credit your payment account depends on the payment method that was used for the subscription.
Upgrading from a prepaid subscription before it expires? If the total cost of your new subscription is greater than or equal to the remaining value of your prepaid subscription, you won't lose any prepaid time. On the checkout page, you'll see a credit for your unused time. However, if the total cost of your new subscription is less than the remaining value of your current prepaid subscription, you'll forfeit some of your unused time. You'll be notified before you checkout, and you can wait to upgrade until closer to your prepaid subscription's expiration date.
Call support to help you upgrade plans
Microsoft 365 and Office 365 are available in a variety of plans to best meet the needs of your organization.
Service families and plans
The following table lists the different service families and plans available in Microsoft 365 and Office 365. For a high-level overview of features and pricing information, or to chat with an online representative, select any of the links in the Plans column.
Office 365 For Business Download
|Office 365 service family||Plans|
|Business (maximum of 300 users)||Microsoft 365 Business Basic (formerly Office 365 Business Essentials) |
Microsoft 365 Business Standard (formerly Office 365 Business Premium)
Microsoft 365 Business Premium (formerly Microsoft 365 Business)
Microsoft 365 Apps for business (formerly Office 365 Business)
|Enterprise (unlimited number of users)||Office 365 E1|
Office 365 E3
Office 365 E5
Office 365 F3
Microsoft 365 F1
Microsoft 365 F3 (includes Office 365 F3)
Microsoft 365 E3 (includes Office 365 E3)
Microsoft 365 E5 (includes Office 365 E5)
Microsoft 365 Apps for enterprise (formerly Office 365 ProPlus)
|Education (unlimited number of users)||Office 365 A1|
Office 365 A3
Office 365 E5
Microsoft 365 A1 (one-time, per device license paired with free Office 365 A1 per user licenses)
Microsoft 365 A3 (includes Office 365 A3)
Microsoft 365 A5 (includes Office 365 A5)
|U.S. Government (unlimited number of users)||See all available plans|
|Office 365 operated by 21Vianet in China||See all available plans|
|Office 365 Germany||Learn about Office 365 Germany|
Service availability within each Microsoft 365 and Office 365 plan
Each Microsoft 365 or Office 365 plan includes a number of individual services, such as Exchange Online and SharePoint Online. The following table shows the services that are available in each plan.
While a service may be available across Microsoft 365 and Office 365 plans, the features available in each plan may differ. To see the details of features that are available for each plan, refer to the individual service description or contact your Reseller or Microsoft sales representative for more information.
Several of the Microsoft 365 and Office 365 plans have add-ons that you can buy for your subscription. An add-on provides additional functionality to the subscription. For more information, see Buy or edit an add-on for Office 365 for business.
|Service||Microsoft 365 Apps||Microsoft 365 Business Basic||Microsoft 365 Business Standard||Microsoft 365 Business Premium||Office 365 E1||Microsoft 365 E3/Office 365 E3||Microsoft 365 E5/Office 365 E53,15||Microsoft 365 F3/Office 365 F3||Microsoft 365 F1|
|Office 365 platform ||No ||Yes ||Yes ||Yes ||Yes ||Yes ||Yes ||Yes ||Yes |
|Exchange Online ||No ||Yes5||Yes5||Yes5||Yes5||Yes6||Yes6||Yes8||No16|
|SharePoint Online ||No ||Yes ||Yes ||Yes ||Yes ||Yes ||Yes ||Yes ||Yes17|
|OneDrive ||Yes ||Yes ||Yes ||Yes ||Yes ||Yes ||Yes ||Yes4||Yes4|
|Skype for Business Online 14||No ||Yes9||Yes9||Yes9||Yes9||Yes10||Yes12||Yes13||Yes13|
|Office for the web ||Yes ||Yes ||Yes ||Yes ||Yes ||Yes ||Yes ||Yes ||No18|
|Office applications ||Yes ||No ||Yes ||Yes ||No ||Yes ||Yes ||No ||No |
|Project ||No ||No ||No ||No ||No ||No ||No ||No ||No |
|Power BI ||No ||No ||No ||No ||No ||No ||Yes ||No ||No |
|Yammer Enterprise ||No ||Yes ||Yes ||Yes ||Yes ||Yes ||Yes ||Yes ||Yes |
|Azure Information Protection2||No ||No1||No1||Yes ||No1||Yes ||Yes ||No1||No |
|Microsoft Kaizala ||No ||Yes ||Yes ||Yes ||Yes ||Yes ||Yes ||Yes ||No |
1 Azure Information Protection is not included, but can be purchased as a separate add-on and will enable the supported Information Rights Management (IRM) features. Some Azure Information Protection features require a subscription to Microsoft 365 Apps for enterprise, which is not included with Microsoft 365 Business Basic, Microsoft 365 Business Standard, Microsoft 365 F1, Microsoft 365 F3, Office 365 E1, Office 365 A1, or Office 365 F3.
2 To learn more about which Azure Information Protection features are included with Microsoft 365 and Office 365 plans, see Azure Information Protection.
3 Office 365 E5 and Microsoft 365 E5 contain Phone System and Audio Conferencing. To implement a Calling Plan requires an additional plan purchase (either Domestic or International).
4 Includes 2 GB storage.
5 Includes Exchange Online Plan 1.
6 Includes Exchange Online Plan 2.
7 Includes Exchange Online Plan 1 plus supplemental features.
8 Includes Exchange Online Kiosk.
9 Includes Skype for Business Online Plan 2 with basic client limitations.
10 Includes Skype for Business Online Plan 2 without any client limitations.
11 Includes Skype for Business Online Plan 1 plus supplemental features.
12 Includes Skype for Business Online Plan 2 with voice support and without any client limitations.
13 Includes Skype for Business Online Plan 1.
14 Microsoft Teams is now the primary client for messaging, meetings, and calling in Microsoft 365. As of Oct. 1, 2018, new customers with 500 seats or less are onboarded to Microsoft Teams and do not have access to Skype for Business Online. Tenants that are already using Skype for Business Online are able to continue doing so (including provisioning new users) until they complete their transition to Microsoft Teams.
15 Includes Microsoft 365 E5 Compliance, which provides automatic classification and retention, Customer Key, Advanced Message Encryption, Insider Risk Management, Communication Compliance, Information Barriers, Customer Lockbox, Privileged Access Management, Advanced Audit, Records Management, and Advanced eDiscovery capabilities; and Microsoft 365 E5 Security, which includes Microsoft Defender for Office 365 Plan 2, Microsoft Defender for Endpoint, Azure Active Directory Plan 2, Microsoft Defender for Identity, Microsoft Cloud App Security, and Safe Documents.
16 Microsoft 365 F1 does not include rights to an Exchange mailbox. To enable a full Teams experience, M365 F1 licenses may come with the Exchange Online K1 service plan enabled. Although the Exchange Online K1 service plan will provision a mailbox for the user, M365 F1 users are not entitled to use the mailbox. We recommend that your customers disable Outlook on the web via these steps and ask users not to access the Exchange mailbox via any other methods.
17 Includes SharePoint Online Kiosk. Cannot be administrators. No site mailbox. No personal site.
18 Microsoft 365 F1 users can read files using Office for the web, but do not have create/edit/save rights.
Basic client limitations
The following features are available in the full client, but are not available in the basic client:
- Manage team call settings
- Manage delegates
- Make calls on behalf of another contact (manager/delegate scenario)
- Handle another's calls if configured as a delegate
- Manage a high volume of calls
- Initiate a call to a Response Group
- Call park
- Group call pickup
Changing or mixing plans
As the needs of your organization change, you may need to change your Microsoft 365 plan. You can switch from your current subscription to another subscription:
- In the same service family: For example, you can move from Microsoft 365 Business Basic to Microsoft 365 Business Standard, or from Office 365 E1 to Office 365 E3.
- From a standalone plan: For example, you can move from Exchange Online Plan 1 to Office 365 E1.
- To a different service family: For example, you can move from Microsoft 365 Business Basic to Office 365 E3.
For information about how to change subscriptions, including how to move from a trial to a paid subscription, see Switch to a different Microsoft 365 plan or subscription.
You can combine Enterprise, Business, and standalone plans (for example, Exchange Online Plan 1) within a single account. However, existing limitations on the number of seats per plan do not change. For example, you can have up to 300 seats per plan on both Microsoft 365 Business Basic and Microsoft 365 Business Standard, but an unlimited number of users on Exchange Online Plan 1.
Office 365 For Business Portal
The following online services are available on their own, as standalone plans. They can also be added to Business and Enterprise service family plans that don't already include them. For pricing information, or to chat with an online representative, select any of the plans listed in the following table.
|Exchange Online ||Exchange Online Plan 1|
Exchange Online Plan 2
Exchange Online Protection
Microsoft Defender for Office 365
Exchange Online Archiving
Exchange Online Kiosk
|SharePoint Online ||SharePoint Online Plan 1|
SharePoint Online Plan 2
|OneDrive for Business ||OneDrive for Business Plan 1|
OneDrive for Business Plan 2
|Office applications ||Microsoft 365 Apps for enterprise|
Microsoft 365 Apps for business
|Project portfolio management ||Project Plan 1|
Project Plan 3
Project Plan 5
|Yammer ||Yammer Basic|
|Organizational insights ||Workplace Analytics|
|Business intelligence service ||Power BI|
|Online diagram software ||Visio Plan 1|
Visio Plan 2
|Information Rights Management ||Azure Information Protection|
Office 365 Business Admin Portal
To view feature availability across Microsoft 365 and Office 365 plans, see Microsoft 365 and Office 365 platform service description.