Cisco Anyconnect Does Not Open

Open Source Software Licenses used in Cisco AnyConnect Enterprise Application Selector, Release 1.0 (PDF - 797 KB) Open Source Software Licenses used in Cisco AnyConnect Secure Mobility Client, Release 4.0 for Mobile 10-Nov-2014 (PDF - 899 KB). Cisco AnyConnect is an eternally-on protection for company employees regardless of the kind of connection they have. The application enables them to work without hindrances wherever they are on secured networks. With Cisco AnyConnect, companies also gain a deeper understanding of their users’ and endpoints’ behaviors.

  1. Cisco Anyconnect Does Not Start Mac
  2. Cisco Anyconnect Does Not Open Windows 10
  3. Open Cisco Anyconnect
  4. Cisco Anyconnect Does Not Open Video
Skip to end of metadataGo to start of metadata

Drexel's VPN new requires Mutli-Factor Authentication or MFA.

Once you login to the VPN, and click 'Connect,' answer your phone, and press the # sign. Or press 'Approve' in the Microsoft Authenticator App notification (unlocking your phone may be required).

To set-up MFA, or change to the Microsoft Authenticator App (especially if you travel outside the U.S. and wish to avoid excessive call or data roaming charges), see the following webpage.

Do the following to install the 'Cisco AnyConnect' VPN application on a Mac computer.

This VPN application will let you connect to Drexel's network when you are off-campus, and helps you access Drexel online resources.

  1. Visit https://vpn.drexel.edu in a web browser, and login with your DrexelOne userid and password.

    Click link above to collapse this area. Click on image to zoom in.
  2. Click 'Start AnyConnect'.

    Click link above to collapse this area. Click on image to zoom in.
  3. Allow the 'Web-based installation' to fail or be 'unsuccessful.'

  4. Then click 'AnyConnect VPN' under 'Manual Installation.'

    1. We cannot provide a direct link here for the installation file that does not require you to repeat all of the above steps again.

      Click link above to collapse this area. Click on image to zoom in.
  5. Download/save the Cisco_AnyConnectVPN.dmg (Disk Image) file to your Mac computer.

    Click link above to collapse this area. Click on image to zoom in.
  6. Open/double-click the 'Cisco_AnyConnectVPN.dmg' on your Mac, and then open/double-click the 'any-connect-macosx....pkg' file on your Mac.

    Click link above to collapse this area. Click on image to zoom in.
  7. Follow the onscreen instructions to install the 'Cisco AnyConnect' application on your Mac.
  8. See the next section for how to use the 'Cisco AnyConnect' application.

Use

This VPN application will let you connect to Drexel's network when you are off-campus, and helps you access Drexel online resources.

  1. Open the 'Cisco AnyConnect' applications from the 'Applications' folder on your Mac.

    Click link above to collapse this area. Click on image to zoom in.
  2. Enter 'vpn.drexel.edu' (without quotes) in the provided text box, and click 'Connect.'

    Click link above to collapse this area. Click on image to zoom in.
  3. Enter your DrexelOne username and password, and click 'Connect.'

    Click link above to collapse this area. Click on image to zoom in.
  4. IMPORTANT NOTE: The VPN app may say 'Login failed' until your approve MFA if you use an Authenticator app.
  5. Use your Drexel Multi-Factor Authentication of MFA method to 'Approve' the connection (or press # when called on the phone).

    Drexel's VPN new requires Mutli-Factor Authentication or MFA.

    Once you login to the VPN, and click 'Connect,' answer your phone, and press the # sign. Or press 'Approve' in the Microsoft Authenticator App notification (unlocking your phone may be required).

    To set-up MFA, or change to the Microsoft Authenticator App (especially if you travel outside the U.S. and wish to avoid excessive call or data roaming charges), see the following webpage.

  6. Within 30 seconds, you should see the 'AnyConnect' icon with a tiny lock image on it appear in the upper right of your Mac's computer display.

    Click link above to collapse this area. Click on image to zoom in.


    1. You may also see a window saying you are connected.

      1. If you do not, and want a 2nd way to verify you are connected, open the 'Cisco AnyConnect' application from the 'Applications' folder on your Mac to see this window.

        Click link above to collapse this area. Click on image to zoom in.

        There are 2 images below.

  7. Click the 'Logout' button on the https://vpn.drexel.edu webpage open in your web browser.

    Click link above to collapse this area. Click on image to zoom in.
  8. Eject the 'AnyConnect VPN' drive on your Mac computer desktop. Then delete the 'Cisco_AnyConnect_VPN.dmg' file from where you saved it.

    1. To eject a drive, right-click/control-click the drive and select 'Eject...'

    2. To delete a file, right-click/control-click the file, and select 'Move to Trash.' Or drag the file to delete to the 'Trash' can icon.

      Click link above to collapse this area. Click on image to zoom in.

      You may have saved the 'Cisco_AnyConnect_VPN.dmg' file somewhere other than your Mac computer desktop.

Cannot Install Cisco VPN because Cisco VPN Already Installed

Click link above to collapse this area. Click on image to zoom in.

On rare occasions, someone will install Cisco VPN, and get an error message that Cisco VPN is already installed.

First, try the Cisco VPN application in your Applications. If your current Cisco VPN application still works, use that.

If your current Cisco VPN application does not work, and you cannot install another because you are told it is already installed, do the following:

  1. In the 'Cisco' folder in your 'Applications' folder, open and run 'Uninstall Cisco AnyConnect.'

  2. Follow the onscreen instructions.

  3. If you are told Cisco AnyConnect successfully uninstalled...
    1. Follow the Cisco AnyConnect installation instructions at the top of this webpage.
    2. If you are told again that you cannot install because Cisco AnyConnect is still installed, click the link below.

      1. Go to Applications > Utilities > Terminal.
        1. Or find 'Terminal' in a Spotlight search by pressing the Command + Spacebar, or Cmd + Spacebar, or ⌘ + Spacebar keyboard keys simultaneously.
      2. Type in the following command at the prompt:
        sudo /opt/cisco/vpn/bin/vpn_uninstall.sh
      3. Enter your Mac password.
      4. Once the command finishes running:
        1. Follow the Cisco AnyConnect installation instructions at the top of this webpage.
        2. If that still doesn't work, contact [email protected] .
Click link above to collapse this area. Click on image to zoom in.

If you have problems using Java with VPN connected, you'll need to open the Java Control Panel's Security tab and configure it to allow the Drexel VPN. Here's how.

  1. Open the Java Control Panel
    1. Windows 10 instructions
    2. Mac instructions
  2. See the following screenshot for how to set the control panel to allow Java access in a Drexel VPN session.

If you have Self Service for Mac installed (which all instructors and staff with Macs should), you can definitely install the Cisco AnyConnect VPN application from there easily while on-campus at Drexel.

However, off-campus users must first connect to the Drexel network using the Cisco AnyConnect VPN client to use Self Service for Mac to install the Cisco AnyConnect VPN client. It's a classic paradox or catch-22.

To avoid that, the instructions below explain how to install the Cisco AnyConnect VPN client without using Self Service for Mac.

Note that the Cisco AnyConnect VPN client updates itself when it first connects.

Click link above to collapse this area. Click on image to zoom in.
Open

If the Cisco AnyConnect application doesn't work on a Mac (especially macOS X Mojave), run this command in terminal: sudo chmod 777 /private/tmp

Then close and re-open Cisco AnyConnect, and try again. If it still does not work, try a reboot.

The above instructions are HIGHLY recommended, but in case it's useful, here's an alternate method.

Note that this alternate method is a much older method, and could lead to downloading a very old version of the VPN that cannot update itself.

Anyconnect

NEED MORE HELP? Contact [email protected] or the CCI Commons HelpDesk at 215-895-2480.

*Additional Assistance is ONLY for Drexel University - College of Computing & Informatics (CCI) instructors, faculty, professional staff, and students.*

Anyone else should contact technical support for their own college, department, university, organization, or business.

Table of Contents for Sharing Links to Specific Sections Above

The Cisco AnyConnect VPN allows you to connect to Mason networks, making access to restricted services possible as if you were on campus. To connect to the VPN from your Windows computer, you need to install the Cisco AnyConnect VPN client.

Not

Cisco AnyConnect VPN is available for download via the Related Downloads box to the right on this page, or you can install it from the Windows Software Center.

Step 1

Open Software Center by clicking the Start Button > All Programs > Microsoft System Center 2012 > Configuration Manager > Software Center.

Step 2

Check Cisco AnyConnect VPN and click Install.

Cisco Anyconnect Does Not Open

Step 1

Download the Cisco AnyConnect VPN client in the Related Download box in the upper-right of this page.

Step 2

Cisco Anyconnect Does Not Start Mac

Download the .zip file.

Step 3

Open the folder where the zip downloaded.

Step 4

Double click on the zip folder.

Does

Step 5

Double click on the installer file.

Step 6

Cisco Anyconnect Does Not Open Windows 10

When the Setup Wizard starts, click Next to continue.

Step 7

Accept the terms in the license agreement and click Next.

Step 8

Click Install to start the installation.

Open Cisco Anyconnect

Step 9

Cisco Anyconnect Does Not Open Video

Click Finish to complete the installation and exit the Setup Wizard.